Account & Data Deletion
This page explains how to request deletion of your WeInvesta account, whether created on our website or through the WeInvesta mobile app, and what happens to your data.
1. How to Request Deletion
Send an email to support@weinvesta.com from the email address registered to your account, with the subject line "Account deletion request". We will confirm your identity, process the request and confirm completion by email, normally within 30 days.
2. What Is Deleted
- Your account profile: name, email address, phone number and login credentials.
- Uploaded avatar images and notification history.
- Marketing preferences and any optional data you provided.
3. What We Must Retain
Because WeInvesta processes financial transactions, we are legally required to retain certain records after account deletion, including KYC verification documents, investment and payout records, withdrawal requests and payment references. These are kept only for as long as anti-money-laundering and financial regulations require, are no longer linked to an active account, and are then deleted or anonymized.
4. Before You Request Deletion
Withdraw any remaining balance first: deletion requests cannot be completed while an investment is active or a withdrawal is in progress. If you have an active investment, contact support and we will explain the available options.
5. Questions
For anything unclear, contact support@weinvesta.com. See also our Privacy Policy and Terms & Conditions.